Legal help, services and support for private residential landlords
Some members have reported that they cannot see the green button when logged in. If this happens to you – are you using AdBlocker on your internet browser? This can sometimes block intercom. If you are, try disabling it for Landlord Law.
To view the button immediately, open up a separate ‘private’ or ‘incognito’ window and go to www.landlordlaw.co.uk (without logging in). You will see the button there.
It will also reappear if you visit our Help site (this link will open in a new tab).
Access the site messenger via the little icon in a green circle you will see at the bottom right of the page.
In the picture it is shown on a blue background but it will more usually be on a white background.
Click it to open it up. A box will pop up which will look like the picture on your right.
There are four options:
If you leave your message during business hours, we will try to get back to you within an hour (although this will not always be possible). However, we will respond as soon as we can. Sometimes we will be able to respond within minutes.
Make sure you leave your email address so we can contact you if you cannot stay on the site for our response. However, make sure you put your email address in the special box rather than in a message as otherwise, the system will not be able to notify you of any response to your question.
You will be able to close the messenger by clicking the green button below the messenger (it will have a white down arrow in it) or sometimes by clicking the X at the top of the messenger box.
However, you will be able to read our replies to your question at any time by opening up the green button box again.
You can also
Note though, that you should, whenever possible, contact us via the green button support service. You will normally get a better and quicker response. For example, sometimes, normal emails will go astray, and we will not get them. Or you may not receive our reply.
We will not normally reply to postal or telephone queries, particularly if these are requests for advice or are simply requests for us to return your call without giving a reason.
We do not provide telephone support – if you have a problem using the site, you should use the online messenger and make sure you leave your correct email so we can check your membership or access rights.
For advice, please use one of the services here.
However, if you have a problem using the Landlord Law website or service, you may first want to take a look at our Help Documents as you may find your question is already answered there.
If at all possible you should contact us via the on site messenger because:
It will probably be because it has been wrongly classed as spam by our system.
Please re-submit your question via the green button messaging system.
A company registered in England & Wales number 08153069.
R/O 148 Unthank Road, Norwich Norfolk NR2 2RS.
Tel: 01603 763096
Registered for VAT No 140 5971 19.
Tessa Shepperson of Landlord Law is an accredited trainer with the
Property Investors Bureau.
Associated website: