Contact us

Read this first!

  • If you need help or advice   click here for our advice services
  • For information about our in-house or other training see our  separate website here.
  • We do not accept guest posts or advertising or participate in link exchanges
  • We NEVER buy from telesales calls
  • Our telephone reception staff cannot provide advice or support.  We do not provide telephone support and you will not be put through to Tessa or any of the team if you ring – even if you are a member.
  • Do not expect us to return your call if you just ring up requesting this without giving any reason.
There have been several cases where we have tried to respond to email queries, but our emails are not received or have been blocked for some reason by the recipient’s email system. So please do not contact us via email.

All queries must via the on-site messenger

This is the green button you can see bottom right on the screen.  We will try to answer this as quickly as we can. For guidance on how to use it, either click the button below for a demonstration (you may have a wait a bit for it to load) or read the text below.

Logged in Members

Some members have reported that they cannot see the green button when logged in.  If this happens to you – are you using AdBlocker on your internet browser?  This can sometimes block intercom.  If you are, try disabling it for Landlord Law.

To view the button immediately, open up a separate ‘private’ or ‘incognito’ window and go to www.landlordlaw.co.uk (without logging in). You will see the button there.

It will also reappear if you visit our Help site (this link will open in a new tab).

Green help button

Access the site messenger via the little icon in a green circle you will see at the bottom right of the page.

In the picture it is shown on a blue background but it will more usually be on a white background.

Click it to open it up.  A box will pop up which will look like the picture on your right.

There are four options:

  • Click Messages to view previous messages you may have sent us
  • Click ‘Help‘ to access our archive of help articles (you will also find them here)
  • Click ‘News‘ to see news items about our service
  • If you want to send a message click the final option.

If you leave your message during business hours, we will try to get back to you within an hour (although this will not always be possible).  However, we will respond as soon as we can.  Sometimes we will be able to respond within minutes.

Make sure you leave your email address so we can contact you if you cannot stay on the site for our response. However, make sure you put your email address in the special box rather than in a message as otherwise, the system will not be able to notify you of any response to your question.

You will be able to close the messenger by clicking the green button below the messenger (it will have a white down arrow in it) or sometimes by clicking the X at the top of the messenger box.

However, you will be able to read our replies to your question at any time by opening up the green button box again.

close button

You can also

  • Send an email to us at contact @ landlordlaw.co.uk, or
  • (Members only) send a message via the members’ forum

Note though, that you should, whenever possible, contact us via the green button support service. You will normally get a better and quicker response For example, sometimes, normal emails will go astray, and we will not get them. Or you may not receive our reply.

We will not normally reply to postal or telephone queries, particularly if these are requests for advice or are simply requests for us to return your call without giving a reason.

We do not provide telephone support – if you have a problem using the site, you should use the online messenger and make sure you leave your correct email so we can check your membership or access rights.

For advice, please use one of the services here.

However, if you have a problem using the Landlord Law website or service, you may first want to take a look at our Help Documents as you may find your question is already answered there.

The Best way to Contact Us:

If at all possible you should contact us via the on site messenger because:

  • Your message cannot go astray – it will stay in our messaging in box until we deal with it.
  • You can view all your messages and our answers in the messaging box
  • If you contact us by phone you will just be asked us to confirm the call via email or the Green Button messenger (particularly if you are ringing about your Landlord Law membership) – so you may as well contact us this way to start with.

If you send an email and we have not  replied:

It will probably be because it has been wrongly classed as spam by our system. 

Please re-submit your question via the green button messaging system.