This is the little icon in a green circle you will see at the bottom right of the page.
In the picture it is shown on a blue background but it will more usually be on a white background.
Click it to open it up. A box will pop up which will look like the picture on your right.
Click on the green ‘New conversation’ button.
Please answer any questions put to you and then let us have your message.
Or if you have a problem using the site, you may be able to find a suitable help document via the answer search box below the ‘New conversation’ button.
If you leave your message during business hours we will try to get back to you within an hour (although this will not always be possible). However we will respond as soon as we can. Sometimes we will be able to respond within minutes.
Make sure you leave your email address so we can contact you if you cannot stay on the site for our response.
You will be able to close the messenger by clicking the green button again (it will have a big X in it) or sometimes by clicking the X at the top of the messenger box.
You can also
Whichever method you use, we will try to get back to you as soon as possible, and at the latest within 5 working days (if your message requires an answer).
However, if you have a problem using the Landlord Law website or service, you may first want to take a look at our Help Documents as you may find your question is already answered there.
It is normally best to contact us via the on site messenger because:
It will probably be because it has been wrongly classed as spam by our system.
Please re-submit your question via the green button messaging system.