Landlord Law Rent to Rent Day 2020

Guidance for Delegates on Accessing the Event Websites

Rent to Rent DayIntroduction

Following the success of our previous virtual events, we are running another event, this time focusing on ‘rent to rent’ arrangements.

The event is delivered via two websites:

  • Delegates Information on the Landlord Law website
  • The special event ‘Hey Summit’ website which is where you go to view the talks on the day (4 November 2020)

After the event has taken place, the talk recordings will be added to the Delegates Information page so you can view them more easily there.

On Rent to Rent Day (4th November 2020):

The live talks are accessed via the Hey Summit event website but are actually recorded in separate ‘webinar’ software called ‘Big Marker’ which integrates with the Hey Summit system. 

This sounds complex but from the users’ point of view it is much easier than it sounds.  Most people have no problem.  This guidance page will help.

Please read the guidance carefully. We would not wish you to miss any of the talks.

Three important preliminary points:

1. There will be a lot of emails.

Hey Summit has standard ‘system’ emails which go out to you – as follows

  • An email after you have been imported into the system (which we will do in the run-up to the event) – headed ‘You’re in!’
  • You may get an email following on from this if you have registered from some of the talks
  • A ‘see you soon’ email at 2.00 pm on the day before the event
  • A ‘daily digest’ email which will be sent out at the start of the day
  • An email 1 hour before each talk you have registered for – with a link to allow you to log straight into the talk
  • Another email with a login link to the talk will be sent 10 minutes before it is due to start

I know some people get fed up with lots of emails but I would ask that you please don’t unsubscribe as otherwise, you may miss some important information – including your direct login links to the talks.

2. Ideally, you need to sign up to the talks you want to watch – this does not happen automatically.

I will explain about this below, but you need to be aware of this from the start.  If you sign up in advance you will get the two emails (as above) before the talk with your special link to let you log straight in.

Although you can register for the talks on the day and even while they are taking place, I would recommend that you enter the system and sign up for the talks in advance.

Note that Hey Summit have apparently introduced a new feature which allows me to add delegates to talks when I am importing them.  However, when I tested it – it did not seem to have worked!  I will try to add everyone to all the talks but you may still have to go and sign yourself up to them as explained below.

3. I (Tessa) will only be able to provide limited support on the day

This is because I will be running the live event and I cannot do two things at once!  I will be able to monitor the green button support service and if you contact me via that service I will get back to you – but not while I am introducing the speakers!

Which is why I would ask you to familiarise yourself with the site before 4 November and make sure you are properly signed up for your talks.

Note that I will ONLY be able to provide support via the green button service – you can see the green button at the bottom right on all Landlord Law pages (including this one).  Please do not telephone as our reception staff will not put you through.

Hopefully however, these guidance notes will give you all you need to know.

Signing up to the Rent to Rent Day and the Delegates Information Page

Tickets are booked and paid for via our Landlord Law website shopping cart system.  When you join you will be given access to the Delegates Information page which has details about the event and various ‘bonus’ items.

The Delegates Information page is password protected – you will need to be logged into Landlord Law to view it.  There is a guidance page here on logging in.

We will be loading up the speakers’ presentations to the delegates information page on the day.

After you have bought your ticket, you will then be ‘imported’ into the Hey Summit event system a few days before the event is due to start.  You will not be able to access the event site before then.

Note ticket sales for the Rent to Rent Day will close after 3 November.

Accessing the (Hey Summit) Event Website

You can access the Event Website, after you have been imported into it, by clicking the links in the emails you receive from the Hey Summit system (you will know which ones they are as they have ‘Hey Summit’ right at the bottom.

Following the links in the Hey Summit emails will log you into the event website automatically.  You do not need to set a password.

As this is a paid event it would be appreciated if you could keep your emails with your links confidential.

Note that in some places it may say you are not logged in when you are.  We have no control over this, but so long as you have followed the link in the email you should be all right!

You can also log into the site directly using your email address (no password required) once I have imported you into the website.  The site login is here.

Registering for the talks

When you get access to the event website (ie the Hey Summit system) it’s important that you register for the talks you want to watch – which will presumably be all of them!

Note that I will try to register you for all the talks when I import you but this is a new feature which does not seem to be working properly – so please go online and check as you will probably need to register for the talks yourself.

If you don’t do this, it is not the end of the world.  You can still log in on the day and get access.  But it is MUCH easier if you do this in advance – as the system emails will then log you in easily and quickly.

However, if you have problems, note that you will still be able to watch the replay later (although you will have lost your chance to ask questions).  

So how do you register for the talks?

A few days before the event, you will be imported into the Hey Summit site.  You should then receive a system email headed ‘You’re in!’.  If you click the link in that email it will log you into the Hey Summit site.

You will probably find a link asking you to choose the talks you wish to attend.  You can also do this by clicking the ‘Schedule’ link at the top of the screen.

You need to go through all the talks and select the ones you want to watch – but note that this is a two part process.

1. You will see a list of all the talks in individual boxes – click the link in the box of the first talk you want to watch which says ‘Add to my schedule’.  See the image below:

Add to schedule

2. You will then go to a page which will look a bit like the image below (although the picture will be a headshot of the relevant speaker).  You MUST click the orange ‘add this talk to my schedule’ button or you will not be registered for the talk.

Add talk to schedule

The orange button will then be replaced with this:

Registered for talk

If you click the schedule link – which you will also find at the top of the Conference site – you will see all the talks you are signed up for.

Make sure you are registered for ALL the talks you want to attend live.

Watching the talks

The main Rent to Rent Day talks are live. They actually take place and are recorded in our Big Marker webinar software.  

So long as you have registered for the talk – you should get an email with a link to take you to the Big Marker webinar room. 

Alternatively, about 4-5 minutes before the talk is due to start, you will see an image and a link to watch the talk at the top of the Event site (see the screenshot below – which is from our HMO Day).  Provided you have purchased a ticket and been imported,  you can also click these links to watch. 

You can log into the webinar up to 15 minutes before the talk is due to start.  The room will open at the appointed time and you will be imported into it, and the talk will start.

The speaker will be talking to a PowerPoint – you will be able to download these from the Rent to Rent Delegates Page on the day.  We do not normally use the webcams as we have found that these can cause bandwidth problems which interferes with the smooth delivery of the service.  So I am afraid you will not be able to watch the speakers talking – sorry.

If you want to ask any questions – use the chat area you will find in the webinar room. 

Please can questions be short and snappy.  There will only be limited time for questions so we will not have time to consider (or indeed read out) detailed situations.  

If you have a burning question which is not answered by the speaker – make a note of it as you will have a chance to ask it in the Q&A session at the end of the day.

Watching the pre-recorded talks

Although the main talks are delivered live,  we also have a couple of pre-recorded videos about the JMW and Landlord Law services.

They will start at the designated time and you will be able to watch them ‘live’ from the relevant Event talk page.  However, they will be available as replays so you will be able to watch them later.  

The Q&A Session

In our traditional face to face events, people value the opportunity to go and talk to our speakers and ask them questions.

As this is not possible with a virtual event, we are instead providing a 30 minute Q&A session at the end of the day, for you to ask any questions you did not get time to ask during the live talks.

The Q&A session will work in the same way as the live talks – you will need to follow the link to view the talks and ask your question via the chat box in the webinar room.

We will answer as many questions as we can.  Again, please can questions not be long and detailed. 

If you have a complex situation – consider asking short questions on each of the different aspects of your problem.  These are far more likely to be answered.  

If your question is aimed at a particular speaker – please say this in your question.

We will answer as many questions as we can within the time allowed.  The Q&A session will end promptly at 5.00 pm .

Watching the replays

All of the Rent to Rent Day talks will be available to watch as replays later both on the event website and also on the Delegates Information page.  

Note that they will not appear immediately.  The webinar software will take a bit of time to process the recording so it will not be available for a couple of hours, or maybe not until the following day.

However once this has been done, you will be able to watch the replay as often as you like from the relevant talk page on the Hey Summit site.  Or, once I have found time to do this, from the Delegates Information page.

You can find all the replays on the Event website via the ‘Replays’ link at the top of the pages.

The replays will be available for a period of three months.

And finally

I hope you will enjoy the Rent to Rent Day and that it runs smoothly.

However, as always, we will really value your feedback.

We will be sending you a link to a Survey Monkey after the Day is over and I hope you will complete this and let us know how you found it.

Thank you!

Tessa Shepperson and the Landlord Law Events Team.

PS If you want to find out more about the Hey Summit system we use click here.