An important aspect of being a landlord is keeping proper records. This is essential otherwise you may be unable to prove at a later date that you acted correctly.
As well as keeping detailed attendance notes of all calls and meetings, you may want to keep a diary of events or ‘journal’ which can not only set out what. you did but the reasons for your actions. For example an action which is potentially against reguations may be justified if you are able to show that you considered all the options at the time and acted reasonably.
But what is the best way to do this? One method is to use the Google Drive system. In this short video Tessa Shepperson gives some guidance and sugestions for keeping an online journal using a Google Document.