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  1. Be aware that under agency law, you will be bound by everything your agent does on your behalf – even if it is something you told them not to do – so you need to be very careful in your choice of agent
  2. Ideally, they should be a member of a professional organisation such as ARLA Propertymark, The Royal Institution of Chartered Surveyors (RICS) or the National Association of Estate Agents (NAEA).
  3. Check that they are a member of a Property Redress Scheme – this is mandatory. The scheme logo should be on their website, in their office and on their stationery. You can doublecheck on the Redress Scheme website. Do not use an agent who is not a member of a scheme.
  4. They need to disclose all their fees and details of any client money protection scheme. This also needs to be on their website (no more than one click away from relevant pages) and clearly displayed in all their offices. Do not use any agent that does not have client money protection insurance.
  5. Be aware that there are many fraudulent and criminal letting agents around, particularly in large cities. So be very careful, and watch out for anything suspicious. If you use one of these criminal firms you could suffer heavy losses.