Purchase Support Form

If you have a problem with a purchase:

First, try clearing your cache. If that does not work, you can send us a message via the form below:

Your name*
First Last
Your email*
Enter Email Confirm Email
What is the product you are trying to buy?*
We need to know exactly what the problem is or we cannot help. Was it any of the following? (Click all that apply)*
- Was your basket empty after you clicked to buy?
- Were you following a link in an email we had sent you or
- Did you click a link in our join page?
- Did the problem occur on the basket page, or
- The checkout page, or
- On another page (please say where below)
- None of the above apply (please give details in the box below)
Please give further details here including details of your computer type (PC, Macbook, iphone, etc) operating system (eg Windows 10 or Safari) and internet browser type (eg Chrome, Safari etc)*
Please give as much detail as possible - we cannot help unless we know what the problem is!
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