Some of you may have noticed a difference about the Landlord Law site – connected to the little help button.
From time to time you may have seen helpful little messages pop up – sometimes with links to help articles and pages.
You may also have found that when you ask a question via the green button you get a response!
This is all due to a new support service I have been trialling which is provided by a company called Intercom.
This is a seriously sophisticaed service and will hopefully (once I have fully got my head around it) allow me to provide more online help and support in using Landlord Law.
I have already started creating new help articles and tours (some of you may have seen them – so far I have done tours on the bookmarking system and the Conference).
Its also nice to be able to chat to members via the messenger system – although note that questions about your properties should still be asked via the forum.
Note also that we are asking people to let us know, when sending a message, if they are a landlord, letting agent or adviser. This is to help us when answering your question and also to give is a better idea of the who is using the site. So please do let us know!
Please note also though that we cannot answer questions 24/7!
However hopefully the new system will allow us to provide and better and more helpful service to members and visitors.