The Landlord Law Market Rent and Tribunal Kit – Section 2.4

Completing the Form MR2

1. Introduction

The Tribunal will have sent you Form MR2 with the tenant’s application (MR1) and its accompanying directions.  In this section, we look specifically at how you should complete it.

Form MR2 is the landlord’s opportunity to respond formally to the tenant’s case. The form you receive will be prepared for your particular case and may reproduce information supplied by the tenant in Form MR1. You may be asked whether you agree with that information and, if not, to provide the correct information or explain your position.

You should therefore read the tenant’s application and the Tribunal’s directions carefully before completing MR2. 

We discussed how to review the tenant’s application in sections 2.2 and 2.3. By this stage, you should have completed the MR1 Form Checklist provided in section 2.3. You can now use your answers and notes from that checklist to help you complete Form MR2.

The deadline

The Tribunal’s standard timetable allows the landlord 28 days to respond. However, you must check the date given in the Tribunal’s correspondence and comply with that date.

Do not assume that the 28 days run from the date on which you opened or read the Tribunal’s email or letter.

Before doing anything else, put the deadline date in your diary together with a reminder seven days before.

If you intend to instruct someone to represent or advise you, send them the tenant’s application, Form MR2 and the Tribunal’s directions as soon as possible. Do not wait until the deadline is approaching.

Your completed MR2 and any documents submitted with it must be sent to:

  • the Tribunal; and
  • the tenant, or the tenant’s representative if one has been appointed.

Use the case reference number given by the Tribunal on all correspondence and keep copies of everything you send, together with evidence showing when and how it was sent.

2. Completing the MR2 form

As the form is generated individually for each case, we can only provide general guidance here.

Here are some tips:

Use your completed MR2 Form checklist

Have the MR2 Form Checklist you completed in section 2.3 beside you while completing the form. Use it to ensure that you address every point you identified and refer to all the supporting evidence you gathered.

Use our Tribunal Response Evidence Checklist

This is another checklist to help you complete the MR2 form.  Tick the items off as you work through the form.

Answer every question that applies to the case.

If a question does not apply, write “Not applicable” rather than leaving it blank. If you do not know the answer, say so and explain why where appropriate.

Explain disagreements properly

If you disagree with information supplied by the tenant, do not simply tick “Not agreed”. State what you say the correct position is and, wherever possible, identify the document or other evidence which supports your answer.

For example:

“Not agreed. The landlord supplied the cooker, fridge-freezer and washing machine at the beginning of the tenancy. These items are listed in the signed inventory at pages 14–16, a copy of which is attached.”

This is more useful than just saying that the tenant is wrong.

Deal with the rent assessment

Do not simply state that the initial or proposed rent is reasonable. Explain what evidence supports it and attach that evidence.

Set out:

  • the rent you say represents the open-market rent;
  • how you arrived at that figure;
  • the comparable properties on which you rely;
  • why those properties are comparable;
  • any important differences between them and the property which is the subject of the application; and
  • any adjustments you made to allow for those differences.

The Comparable Properties Assessment Pack will help you organise this information.

Evidence of rents actually achieved will generally be stronger than advertisements showing asking rents. If you rely on an advertised property, identify the source and the date on which the information was obtained, and say whether you know that it was subsequently let and at what rent.

Attach copies or screenshots of the evidence rather than supplying links alone. Online listings may be altered or removed before the Tribunal considers the case.

If you have obtained evidence from a letting agent, ask the agent to confirm it in writing and explain the basis of their knowledge.

If the tenant relies only on advertised rents, while your evidence includes rents actually achieved, draw the Tribunal’s attention to this distinction. In Shebalkov & Safin v Get Living London (2026), the Tribunal gave greater weight to the landlord’s evidence of achieved rents than to the tenants’ advertised comparables, although it considered both sets of evidence.

Form 4A

If the application concerns a rent proposed in Form 4A, you should provide with your response:

  • a copy of the completed Form 4A;
  • evidence showing when and how it was served; and
  • any relevant correspondence about the proposed increase.

Note that if you agree a rent with your tenant, you should follow the guidance we give in section 2.3.

3. Inspection and hearing

The MR2 may ask whether you consider that an inspection or hearing is required.

Explain why one is necessary rather than merely requesting one.

An inspection may be helpful where there is a material dispute about matters which the Tribunal could see at the property, such as:

  • its condition;
  • its layout or size;
  • the standard of the kitchen or bathroom;
  • the furnishings or appliances provided;
  • access to gardens, parking or communal areas; or
  • facilities within a block of flats.

Remember that the property is the tenant’s home. The Tribunal will decide whether an inspection is required and will make the arrangements.

A hearing may be appropriate where:

  • the parties’ accounts differ materially;
  • the validity of Form 4A is disputed;
  • an agreement reached between the parties raises a legal issue;
  • a witness needs to give evidence; or
  • the case cannot fairly be determined from the papers alone.

If you are content for the case to be decided on the documents, make sure your written response is complete.

You may not have another opportunity to explain your case.

Your availability

Check whether Form MR2 or the Tribunal’s directions ask you to provide dates when you, your representative or any important witness will be unavailable. If they do, provide this information with your response.

Give details of any firm commitments which would prevent attendance, such as a pre-booked holiday, medical appointment or another court or Tribunal hearing. Do not simply provide a long list of dates which would be inconvenient.

If possible, provide documents to support your unavailable dates, for example a hospital letter confirming an appointment, details of holiday bookings etc.  

Remember that supplying unavailable dates does not guarantee that the Tribunal will avoid them, although it should take them into account when arranging the case.

4. Before sending MR2

Check that:

  • every applicable question has been answered;
  • every disagreement with the tenant’s information has been identified and explained;
  • the figures and dates agree with the tenancy agreement and Form 4A, where applicable;
  • all attachments are numbered and clearly described;
  • photographs and comparable-property evidence are dated and labelled;
  • any request for an inspection or hearing is explained; and
  • If relevant, you have provided details of your availability.
  • the form has been signed and dated where required; and
  • the complete response is being sent to both the Tribunal and the tenant.

Check the MRS Form Checklist and the Tribunal Response Evidence Checklist again to make sure that nothing has been missed out.

Keep a complete copy of the MR2 and all its attachments in your Tribunal file.

Important

Failure to return MR2 does not necessarily bring the proceedings to an end. The Tribunal may determine the rent using the tenant’s evidence, online information and its own knowledge and expertise.

A landlord who does not respond loses the opportunity to correct the tenant’s account and submit evidence supporting the initial or proposed rent.

So, make sure that your completed response and evidence are received by the Tribunal—and copied to the tenant—in good time before the deadline.