Consumer Law (Virtual) Workshop 2023
A one day workshop with solicitor David Smith on 15 June 2023
"Consumer Law?" you may say. "Whats that got to do with me?"
Answer - "a lot! And it could cost dear you if you get things wrong!"
With all the landlord regulations around, people tend to forget about consumer laws – many of which apply to landlords and letting agents. In fact, it is dangerous (and could prove very expensive) to ignore them.
This course is suitable for:
- Letting agents,
- Landlords
- Local authority private sector housing staff, and
- Advisors (including lawyers)
This is an online only event
Thursday 15 June 2023
Cost is £180 (£150 + VAT)
Discounts for Landlord Law members – see below.
Or find out more below:
This event is brought to you by Landlord Law, in association with the NRLA
Not the right workshop for you?
Check out our other training here.
The Workshop Program:
Topics covered will include
- Where consumer law comes from
- The concept of ‘Fairness’ under the regs
- The unfair terms rules (which apply to tenancy agreements/Welsh occupation contracts and most letting agent contracts)
- Company obligations (particularly relevant for landlords and agents trading through a company) and signature of documents
- Money laundering issues
- On and off-site sales (eg re letting agents – of interest also to landlords who use agents!)
- Advertising rules
- Rules re agents fees, and client money protection
- Tenants’ rights to end contracts, eg unwinding
- Welsh consumer rights
- Enforcement and claims that can be made
Note that topics may not necessarily be covered in this order. We also reserve the right to amend the topics covered to reflect any new issues that may arise.
We break for lunch between 1.00 pm and 2.00 pm. There will also be two ‘comfort breaks’ of up to 30 minutes, one in the morning and one in the afternoon.
Your trainer is Solicitor David Smith
David is a very experienced and well regarded landlord and tenant solicitor and a partner in the firm JMW Solicitors, which specialises in particular in property law.
David’s specialisms include:
- Agent terms of business and other contracts;
- Tenancy agreements and licences;
- Consumer protection and rights;
- Agent regulation, including Client Money Protection, data protection and anti-money laundering;
- Landlord regulation, including deposit protection and property licensing;
- Welsh law.
David is also the NRLA legal Counsel.
Our guarantee to you
If you wish to cancel – all you need to do is message us (using our Green Button messenger system), no later than 12 noon on the day of the event, requesting a cancellation and refund. We will then cancel your purchase (and your access) and refund your money within 14 days.
How to book and pay for your place
If you are a Landlord Law member or if you have bought anything else from us in the past – e.g. one of our kits or training courses – you should log into the site first (the link will open in a new tab or window).
Use your email as your username and if you can’t remember your password, click the lost password link to get a new one.
Then come back to this page and proceed as follows:
- Click the orange button below
- This will take you to the product page. Click to add to the ‘basket’
- This will take you to the ‘basket’ page. Check you are happy with the basket totals and then click ‘Proceed to checkout’. (If you have duplicate products – see the notes on the page).
- You should now be on the checkout page – if are using a coupon or want to offset Landlord Law points you can do this here (note that you cannot do both for the same purchase). You will also need to enter your billing details.
- You can pay either by pay pal or by credit / debt card (the page just says credit card but you can use your debit card too). Enter your details as appropriate.
- Make sure you click the terms and conditions button and click the orange ‘Place Order’ button. Tip – you may need to wait a while for your order to process. Please be patient.
- Once the payment goes through you will be taken to the information page for the workshop
- You should also receive several emails – one will be a receipt for your payment, and another will provide general information.
If you have any problems contact us via the green button messenger service (there is a green button bottom right on all Landlord Law pages – just click it to open it up).
Discounts:
Landlord Law members booking online:
Business Level members will get an automatic 30% discount and Basic Level Members will get an automatic 20% discount. All members can offset their points (although points cannot be used with a coupon). But you need to be logged in!
Note, however, that the automatic discounts may not work properly for ‘teams’ members – so if this is you, please get in touch.
Terms and conditions
NB All our training is sold subject to our standard terms and conditions (the page will open in a new tab or window).
Please can you read our FAQ below before making your purchase.
If you want us to invoice you before payment click here (note that we reserve the right to charge a £10 admin fee and discounts will not apply).
Workshop cost
£180 (£150 + VAT)
This includes:
- A pdf version of the speaker’s presentation
- A pdf version of the speaker’s notes
- 4 hours CPD – if our system shows that you attended (certificate provided)
- Access to the event recording for three months
Frequently Asked Questions
Can I cancel and get a refund if I am unable to attend?
A: Yes, you can cancel at any time up to 12.00 noon on the day of the training and get a full refund. All requests for cancellation should be made via our Green Button support service. This does not affect your statutory rights.
If my computer cannot access the event, can I get a refund?
A: This is unlikley as we will be using standard browser based webinar software, which works well. However if you are unable to view the workshop, we will give a full refund, provided you let us know before 12.00 noon on the day of the event.
Will I be able to watch a recording of the event if I cannot attend?
A: Yes. We will be recording the workshop and the recordings will be loaded up to the delegates page after the event. The recordings will be available for all delegates for a period of three months.
Do I have to pay online? Can I pay on invoice?
A: You can but note that discounts (eg for Landlord Law members and any coupons) will not be available and we charge a £10 admin fee.
Will I get a receipted invoice?
A: If you pay online the system will automatically send out a receipted invoice, or you can download it from the site.
I am an NRLA member - but it is not accepting my NRLA login details
A: Your NRLA login details will not work here as this is a different website. If you have bought a course here before you will be registered here but with a different login from your NRLA login. Your username will be the same email you used for your purchase. Click here for guidance on setting a new password.
I want to use two coupons but the system won't let me
A: You can only use one coupon - so if you have two you will need to decide which one to use. However Landlord Law members can use a coupon and still get their automatic discount.
Can I pay by cash or cheque?
A: No, payments must be made online via our system (where you can pay by card or pay pal) or by BACS if paying on invoice.
I am a Landlord Law member, is this training included in my membership?
A: No, however all Landlord Law membes will get an automatic discount - the discount for Business Level members will be 30% and 20% for Basic Level members. All members will be able to offset Landlord Law points.
Will I be able to ask questions?
A: Yes. You will be able to ask questions via the on screen 'chat' box.
I am based in Wales, is this training suitable for me?
A: Yes, as most of these rules apply equally to England and Wales. David Smith will let you know where the rules differ and will also be discussing briefly the consumer rules in the new Welsh legislation.
I am based in Scotland, N Ireland or outside the UK, is this training suitable for me?
A: No, unless you own rented property in England. This training is only suitable for landlords or others managing rented property in England and Wales UK.
Will there be CPD?
A: Yes, provided our system shows you have attended all sessions. If you qualify, you will be emailed a CPD certificate after the event. This event carries four hours CPD.
I am a Landlord Law member paying online, and am having difficulty offsetting my points
A: Landlord Law points cannot be used with coupons. You will need to decide whether it is most cost effective to use your points or the coupon.
How do I contact you via the Green Button Messenger service?
A: You can see the green button at the bottom right of your screen. Just click it and type your message in the box. Then click the down arrow below the box to close. Or click here for a short guide (you may need to wait for the popup messages to load). Tip - if you are using AdBlocker this may sometimes block the green button if you are logged in.
Feedback on other courses with David Smith
